Powering the future of government healthcare administration

Robert Tulio is a founder and the Chief Executive Officer of RAM Health, bringing over 45 years of expertise in software design, development, systems implementation, sales, marketing, and executive management. With a distinguished background in both information technology and healthcare administration, Robert has led major software initiatives for national health insurance plans and Blue Cross organizations.

Under his leadership, RAM Health has grown into a premier provider of software and services for government-sponsored health plans. Robert is a frequent speaker at leading industry forums, including those hosted by Americas Health Insurance Plans (AHIP).

Robert earned his Bachelor of Science in Business Administration from Temple University.

Nick Tulio is President of RAM Health, overseeing the day-to-day operations of the company. He has over a decade of experience in the healthcare software industry, specializing in software implementation, logistics, operations, and human capital management.

Before joining RAM Health, Nick led the national expansion of a major logistics firm, helping streamline operations and creating efficiencies. At RAM Health, he established a project management department and implemented Monday.com for streamlined workflows. Nick introduced advanced testing tools and a comprehensive regression testing plan to ensure product quality.

Nick led the creation and delivery of RAM Health’s implementation methodology. This approach simplified how health plans transition to HEALTHsuite, minimizing the risks typically associated with software implementations. This also enhanced operational efficiency and improved customer satisfaction.

Nick attended University of Central Florida, where he pursued studies in Business Administration with a focus on Operations Management and completed leadership coursework at Temple University.

Chris Minton is an accomplished healthcare leader with over 40 years’ experience in the healthcare solutions and services industry.  He joined RAM Health in 1984 and leads the company’s sales and marketing efforts, driving business growth and expanding the reach of RAM Health’s innovative solution and services offerings.

Demonstrating his commitment to innovation and business growth, Chris was instrumental in RAM Health’s strategic expansion into technology-enabled services – most notably Business Process as a Service (BPaaS). His leadership and commitment in this area have contributed to revenue growth exceeding 200% since 2021.

Chris brings deep expertise across software design, development, project management, product delivery and implementation services, strategic planning, and management consulting.  For the past 20+ years, he has held executive leadership roles in sales and marketing, shaping the company’s market presence and engagement.

Chris holds a Bachelor of Science in Business Administration, with a minor in Management Information Systems, from Widener University.

Jimmy Kolata brings over two decades of leadership experience in the government-sponsored healthcare industry, where he has consistently driven strategic growth for market-leading organizations delivering software and services to payers.

During his tenure at TMG Health and Cognizant, Jimmy demonstrated excellence across operations, project and account management, contracting, pricing, and strategic planning. His ability to align execution with long-term vision positioned him as a key contributor to organizational success.

Since joining RAM Health, Jimmy has focused on expanding the company’s solution and service portfolio while elevating the sales and marketing of its BPaaS capabilities. His leadership has been instrumental in RAM Health’s transformation into a premier BPaaS and SaaS provider within the healthcare payer market.

As Chief Strategy Officer, Jimmy leads RAM Health’s industry and growth strategy, overseeing all strategic initiatives across the organization. He also plays a pivotal role in new business development, working closely with the EVP of Sales and Marketing to cultivate and secure new client relationships.

Wayne Troutman brings more than 30 years of leadership and operational expertise to his role as Chief Operations Officer at RAM Health. He has successfully led Business Process as a Service (BPaaS) operations across Medicare Advantage, Medicaid, Prescription Drug Plans (PDP), and Commercial lines of business—supporting organizations from emerging startups to multi-line plans with over 2 million members, utilizing both onshore and offshore delivery models.

Known for his client-first philosophy, Wayne is committed to delivering measurable outcomes by addressing challenges across people, processes, and technology. His transparent approach fosters trust and builds enduring client relationships.

As COO, Wayne oversees RAM Health’s BPaaS Division, Implementation, Customer Support, and Project Management Office (PMO). He plays a key role in shaping corporate strategy—advising on service differentiation, product direction, competitive positioning, and workforce planning. His strategic vision and operational leadership are vital to RAM Health’s continued growth and success.

Mike Miller is the VP Finance & Administration of RAM Health, and is responsible for finance, accounting, compliance, and administrative functions. He has over 35 years of experience in finance roles, with over 20 years’ experience in an executive capacity.

While at RAM Health, Mike built out the financial planning and analysis function to establish pricing more effectively for the company’s SaaS and BPaaS products, as well as to provide better financial discipline to the business decision making process. He also helped the company scale while it launched its BPaaS line of business, including implementing a Human Resources management system to handle staff growth of 2.5x over a narrow timeframe.  In addition, Mike established the compliance function at RAM Health which ensures that RAM is HIPAA compliant and adheres to all regulatory requirements from CMS and other agencies.

Mike’s prior experience includes roles at Safari Montage as their CFO and COO, where he led the financial and operational transformation of the company from a DVD production and fulfillment organization to a digital delivery model for K-12 schools throughout the US.  Prior to this, he was the CFO at Philadelphia Newspapers where he began as a financial analyst and took on increasingly responsible roles, ultimately overseeing the finance and accounting organization of a $300 million+ business.

Mike has a BS in Finance and Accounting from the University of Pennsylvania, an MBA from Drexel University, and is a licensed CPA (presently inactive).

With over three decades of experience in the information technology sector, Douglas Albro stands out as a strategic leader known for driving innovation, security, and transformative change within the healthcare industry. For more than 25 years, Douglas has dedicated his expertise to working with health plans and organizations serving health plans, consistently delivering solutions that enhance operational efficiency, safeguard sensitive data, and elevate member and provider experiences.

Throughout his career, Douglas has been instrumental in designing and implementing technology strategies for leading health plans, navigating complex regulatory landscapes, and building systems that support compliance, scalability, and future readiness. His approach marries deep technical acumen with a keen understanding of the unique challenges facing healthcare payers, including interoperability, privacy, and ever-evolving security threats.

A trusted advisor and collaborator, Douglas is committed to staying at the forefront of technological advancements. His work reflects a passion for harnessing innovation to improve healthcare delivery, ensure robust security frameworks, and support the mission-critical objectives of health plan organizations.

As Vice President of Application Development at RAM Health, Tom Egan leads the design, development and delivery of innovative software solutions that drive business transformation and enhance the experience for customers and partners. With over 38 years of experience in enterprise application development, he brings deep expertise in healthcare information technology, software architecture, development methodologies, and team leadership.

A passionate advocate for continuous improvement and emerging technologies, Tom is known for fostering high-performance development teams and building scalable, secure, and user-centric applications.

Tom holds a Bachelor of Science degree in Business Administration, with a specialization in Management Information Systems from Rowan University (formerly Glassboro State College) as well as an Associate of Science degree in Computer Information Systems from Rowan College of South Jersey (formerly Gloucester County College).

Ameerah Connor is a dynamic and results-driven healthcare executive with over 20 years of experience leading product innovation and operational excellence in the health insurance industry. With a deep understanding of payer operations, Ameerah has successfully led large-scale BPO initiatives for national and regional health plans, driving measurable improvements in cost efficiency, member satisfaction, and regulatory compliance.

Her career spans strategic product development, enrollment and claims modernization, and digital transformation initiatives that have reshaped how health plans engage with members and providers. Ameerah is known for her ability to align cross-functional teams, optimize operational workflows, and deliver scalable solutions that meet the evolving demands of the healthcare marketplace.

Ameerah holds a Master of Science in Healthcare Administration, a Bachelor of Science in Integrated Leadership, and an Associate of Science in Programming and Application Development, all from Peirce College.

Robert Meyer is Vice President of Marketing at RAM Health, where he brings over 30 years of marketing expertise, including more than 20 years in the healthcare sector. Since joining RAM Health in July 2024, Robert has played a pivotal role in redefining the company’s brand identity and marketing strategy. He led a successful corporate rebrand and name change, aligning RAM Health’s image with its strategic shift from a SaaS-only model to a broader offering that now includes Business Process as a Service (BPaaS).

Before RAM Health, Robert served as Chief Marketing Officer at AccessOne, overseeing brand strategy, marketing communications, and public relations. He was instrumental in integrating messaging across two acquired companies and spearheaded multiple rebranding initiatives to unify and strengthen the organization’s market presence.

Earlier in his career, Robert was Vice President of Marketing at Chamberlin Edmonds, where his leadership transformed the company from a regional player into the national leader in patient eligibility and enrollment services—a growth trajectory that ultimately led to its acquisition by Change Healthcare.

Robert holds a Bachelor of Arts in Political Science from Western Connecticut State University.

Mary Menard is an accomplished Healthcare Compliance & Privacy Executive, bringing over three decades of expertise to her work in government programs compliance. Her experience spans compliance with original Medicare, Medicare Advantage Plans, Medicaid, HIPAA, the Affordable Care Act, and fraud, waste, and abuse regulations. Mary has served in leadership roles for organizations ranging from international corporations to startups, including positions as Compliance Solutions Executive, VP, and Chief Compliance and Privacy Officer. She has also contributed as a faculty member at Samford University’s Cumberland School of Law, developing and teaching courses in Healthcare Compliance Programs and Policies, and Compliance Investigating, Auditing, and Monitoring.

With a foundation as a Registered Nurse and clinical experience from neonatal to elder care, Mary holds a Master of Public Health in Healthcare Organization and Policy. She is a Fellow in the Academy for Healthcare Management (FAHM) and holds certifications in Healthcare Compliance (CHC) and Healthcare Privacy Compliance (CHPC). A member and contributing author for the Health Care Compliance Association (HCCA), Mary has helped shape the HCCA Complete Healthcare Compliance Manual. A passionate educator and speaker, she regularly presents at industry conferences, including the Florida Institute of Pain Education and Research Conference and the HCCA Annual Compliance Institute. Mary is committed to helping others navigate the complex regulatory environment of healthcare compliance.